When will I receive my order?


Turn around time is 9 -15 business days for CUSTOM ORDERS, EXCLUDING weekends and holidays. Also keep in mind that orders are processed in the order they are received. Processing begins when the unit is started on , not the day the order/hair has been received. Units are completed in the order they are recevied. Turn around time for READY TO WEAR UNITS is 2-5 business days, these units are shipped on the next business day




Do you offer customer coloring?


Custom coloring is not currently offered




Do you do sew ins or installs?


No, we do not provide these services at this time.




Do you have any openings, when can I place my order? I want to send hair in


Custom Unit slos OPEN JULY 19TH at 12PM EST and CLOSE JULY 20TH at 12PM EST




Do you have any Ready to wear wigs available?(Ready to ship Units)


Ready to wear wigs , also known as ready to ship units, are posted periodically. Always be on the lookout! These units are shipped on the next business day after purchase.




How long will my unit last?


With proper care , your custom unit can last to 2 years OR LONGER




How often should I wash my unit?


Recommend washing your unit 1-2 times each month or whenever when you feel that it is weighed down with product




How long is shipping?


Once your order has been processd and completed, STANDARD shipping takes 2-7 business days. ** PACKAGES may be delayed depending on your region due to COVID-19** **International Shipping : 7-25 business days Once your order is received by the carrier , we ARE NOT repsonsible for the package. For any inconvenience , contact USPS for more information on your package: USPS Customer Service -1 (800) 275-8777




Do you make frontal units?


Frontal units are not offered at this time.




How much is shipping?


Standard Shipping(no signature) is $7.85 for US orders. Signature confimation(must sign) is $14.25 for US orders International shipping is $27.75




How Do I Pay?


Payments can be procesed through PAYPAL , regular checkout , or SEZZLE Regular checkout processing time can take up to 3 business days ( Recommend Paypal for quicker processing time) Sezzle allows you to pay with 4 easy payments IF YOU DO NOT HAVE A PAYPAL ACCOUNT , scroll down , select the "Pay with Debit or Credit Option" to enter in your card infiormation. View the picture to see where the option is located




Do I need to know my measurements? How do I get them?


Meaurements are REQUIRED for CUSTOM orders. Measurements are good to know for ready to ship units as well. To find out what measurements you need and how to get them, Click the measurements tab on the website. - There is a chart and videos to watch to help assist you.





FAQ