When will I receive my order?


Turn around time is 8-15 business days for CUSTOM ORDERS, EXCLUDING weekends and holidays. Also keep in mind that orders are processed in the order they are received. Processing begins when the unit is started on , not the day the order/hair has been received. Units are completed in the order they are recevied. Turn around time for READY TO WEAR UNITS is 2-5 business days, these units are shipped on the next business day




Do you offer customer coloring?


Custom coloring is not currently offered




Do you do sew ins or installs?


No, we do not provide these services at this time.




Do you have any openings, when can I place my order? I want to send hair in


Custom Unit slots are currently closed




Do you have any Ready to wear wigs available?(Ready to ship Units)


Ready to wear wigs , also known as ready to ship units, are posted periodically. Always be on the lookout! These units are shipped on the next business day after purchase.




How long will my unit last?


With proper care , your custom unit can last 12 + months , up to 2 years OR LONGER




How often should I wash my unit ?


Recommend washing your unit 1-2 times each month or whenever when you feel that it is weighed down with product




How long is shipping?


Once your order has been processd and completed, STANDARD shipping takes 2-7 business days. ** PACKAGES may be delayed depending on your region due to COVID-19** **International Shipping : 7-25 business days Once your order is received by the carrier , we ARE NOT repsonsible for the package. For any inconvenience , contact USPS for more information on your package: USPS Customer Service -1 (800) 275-8777




Do you make frontal units?


Yes, frontal unit construction is now offered at this time. Please READ BELOW **** FOR LACE FRONTALS **** - Are HIGH maintenance, DO NOT RECOMMEND if you are looking for something quick to put on ( Purchase a lace closure unit instead ) - Requires to be installed unless you are familiar and able to install a frontal unit yourself - If you are looking for something glueless, purchase a lace closure unit or have one made - Hairline for frontals will be slightly plucked for you or your hairstylists to customize to your needs - Lace will not be cut, as you will be able to cut the lace to your needs or your hairstylists when being installed




How much is shipping?


Standard Shipping(no signature) is $8.25 for US orders. Signature confimation(must sign) is $14.25 for US orders International shipping is $30.25




How Do I Pay ?


Payments can be procesed through PAYPAL or regular checkout Regular checkout processing time can take up to 3 business days ( Recommend Paypal for quicker processing time) IF YOU DO NOT HAVE A PAYPAL ACCOUNT , scroll down , select the "Pay with Debit or Credit Option" to enter in your card infiormation. View the picture to see where the option is located





FAQ

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